A lawsuit has been filed in New York against Delta Air Lines and United Airlines by a law firm. The firm alleges that the airlines engaged in deceptive practices by selling window seats that lacked windows. The complaint claims that passengers were misled into paying extra for window seats, only to find a wall instead. The firm represents those who say they would not have chosen the seats or paid extra if they knew about the absence of a window. Neither airline has issued a statement regarding the legal action.
In a statement, the Greenbaum & Olbrantz firm revealed that they had been contacted by dissatisfied passengers. They believe they were harmed and wish to participate in the lawsuit. The firm highlighted that many Americans fly on these airlines, with a significant number seeking and paying more for window seats.
The lawsuit against Delta Air Lines cites the case of a New York resident. This individual purchased a seat in row 23 on a flight to California. Upon arriving at the seat, the passenger discovered a wall where a window should have been. The individual stated they received no prior warning about the seat’s configuration. While Alaska Airlines and American Airlines also sell seats without windows, they inform customers about the lack of a window during the seat selection process. The lawsuits claim that United and Delta Airlines were aware of complaints about windowless seats on social media but persisted in charging a premium for these seats.