New Delhi has witnessed a remarkable turnaround in its postal services as India Post announced an impressive 8.8 percent revenue surge in the first three quarters of fiscal year 2025-26. The department’s total income climbed to ₹10,211 crore, surpassing the previous year’s ₹9,385 crore by a significant margin.
This growth story is fueled by strategic overhauls across multiple segments. Parcel services led the charge with a robust 12.3 percent increase, thanks to revamped product lines, enhanced logistics, and targeted efforts in e-commerce hubs. A standout initiative is the pilot for next-day delivery via Speed Post Parcel service connecting Tier-1 and metro cities. In six major urban centers—Delhi, Mumbai, Chennai, Kolkata, Bengaluru, and Hyderabad—over 95 percent of delivery attempts succeeded, setting a new benchmark for reliability.
Core Citizen Services (CCS) exploded with nearly 95.3 percent growth, doubling revenues through Aadhaar enrollment centers, passport services, KYC verifications, and telecom partnerships. Postal Life Insurance (PLI) maintained its momentum with 15 percent annual growth, far outpacing the industry’s 6 percent average from FY24. With 1.24 crore active policies and assets under management reaching ₹2.27 lakh crore, PLI stands as a pillar of financial stability.
Export ambitions are soaring too. Over 1,000 Dak Niryat Kendras (DNKs) have been established nationwide, aiding MSMEs and local vendors. By January 31, 2026, these centers processed 13 lakh parcels, facilitating exports worth ₹303 crore to 135 countries. Pilot collaborations for international shipping to the US, UK, and Canada, alongside logistics partnerships, are strengthening mid and last-mile deliveries.
Digital transformation is at the heart of India Post’s revival. Post Office Savings Bank (POSB) now boasts 37.36 crore core-banked accounts with deposits totaling ₹21.77 lakh crore as of November 2025, enabled by Aadhaar e-KYC, UPI integration, and video-based customer verification. India Post Payments Bank (IPPB) accounts exceed 12.91 crore, complemented by 3.80 crore Sukanya Samriddhi accounts.
Operational efficiencies are being ramped up through office rationalization based on population norms, mergers of Speed Post and Registered Post hubs, and mail category consolidations. The ‘N-Gen’ initiative will modernize 100 post offices by March 2026, while partnerships with 46 educational institutions introduce tech-savvy campus postal services.
These reforms signal India Post’s evolution into a competitive logistics and financial services powerhouse, prioritizing financial resilience, superior customer experiences, and adaptability in a dynamic market.