New Delhi: In Order to Further Strengthen Consumer Protection, The Government has warned Telecom Services Provides of Fine Up to RS 10 Lakh Over Fail to IMPLERENT REVONS ICATION (UCC) and Smses.
The Telecom Regulatory Authority of India E and Promote a more transparent commercial communication ecosystem for consumers.
“A Financial Disincent (FD) of Rs 2 Lakh For First Institute of Violation, Rs 5 Lakh for Second Instruction and Rs 10 Lakh Per Instruction for Subsequent Instructions of Violation, Shalle Be case of misreporting of the country Of UCC, “said trai.
These fds shall be imposed separately for registered and unregister sendrs. Moreover, these fds will be in addition to the fd imposed on access providerrs against Invalid Closure of Complaints, and Not fulling their obligations in results of registration of maxes com regulator.
The Amendments Aim That The Legitimate Communication Occur Through Entities, Based on the Preference and Consent of the customers, thereby, Balancing the Interests of Consurations ATE Economic Activities in the Country, According to the Ministry of Telecommunications.
Consures will now be able to make complaint against spam (UCC) Calls and Messages Sent by Unregister Senders without the Need of First Registra .
“To make the complimged process simpler and more effective, it has been mandated that if a complaint made by a customer contains bare minimum essential data so h the spam/ucc has been received, date on Which spam is received and a brief about the UCC VOCE Call/Message, The Complaint shall be treated as a valid complant, ”According to revised Norms.
Further, A Customer Can Now Make a Complaint About Spam/ UCC Within 7 Days of Receiving Spam as Compared to Earlier 3-Day Time Limit.
“Time Limit for Taking Action by the Access Providers Against The UCC from Unregister Senders has been reduced from 30 days to5 days to5 days. To ensure prompt action against the senders of UCC, The Criterion for Taking Action Against them has been revised and made more stringent, “Said traii.
As compared to earlier criterion of ‘having 10 complaints against the sender in last 7 days’ to trigger action, it has been modified to “having 5 complaints agent the sender in last 10 days’.
This would enable faster action and at the same time, covering more number of spammers, according to the regulator.
The revised regulations will enable trai in Safeguarding Consumer Interests While Promoting a more Secure and Trusted Digital Communication Environment.