A high-profile passenger has publicly called out IndiGo for serving what she deemed a “tasteless” gourmet meal. Bengaluru-based industrialist Kiran Mazumdar-Shaw took to social media to express her dismay with the premium offering for IndiGoStretch passengers, suggesting the airline needs to solicit customer opinions.
Sharing images of the meal and its menu, Mazumdar-Shaw advised, “Please do a customer survey, and I’m certain the feedback will be unanimous.” She found the listed dishes, including a ‘German lentil and feta salad’ and ‘Theedoi tres leches cake,’ to be unappetizing and preferred the airline’s standard meal options. Her remarks quickly sparked a wave of similar complaints from other travelers.
Social media users echoed her sentiment, lamenting the often-disappointing quality of in-flight dining, especially when marketed as ‘gourmet.’ Many agreed that a customer-centric approach, involving surveys and feedback mechanisms, is crucial for airlines to improve their food services. The conversation highlighted a widespread feeling that airline food quality has diminished, with passengers longing for more palatable and well-executed meals, even if less ‘fancy’.