New Delhi: RBI has updated its Frequently Asked Questions (FAQ) ( April 01, 2025) for Payment of Pension to Government Pensioners, detailing 8 points on Payment of Pension to Government Pensioners.
RBI has issued instructions to pension disbursing banks to allow withdrawal of pension by following certain procedures which are given below:
Withdrawal of pension by old/ sick/ disabled/ incapacitated pensioners
(i) In order to take care of problems/ difficulties faced by sick and disabled pensioners in withdrawal of pension / family pension from the banks, agency banks may categorise such pensioners as under:
(a) Pensioner who is too ill to sign a cheque / unable to be physically present in the bank.
(b) Pensioner who is not only unable to be physically present in the bank but also not even able to put his/her thumb impression on the cheque/ withdrawal form due to certain physical defect / incapacity.
(ii) With a view to enabling such old/sick/incapacitated pensioners to operate their accounts, banks may follow the procedure as under:
(a) Wherever thumb or toe impression of the old/sick pensioner is obtained, it should be identified by two independent witnesses known to the bank, one of whom should be a responsible bank official.
(b) Where the pensioner cannot even put his/her thumb/ toe impression and also would not be able to be physically present in the bank, a mark can be obtained on the cheque/withdrawal form, which should be identified by two independent witnesses, one of whom should be a responsible bank official.
The responsible bank official has to be from the same bank, preferably from the same branch, where the pensioner is having his/her pension account, RBI said.
Agency banks have been asked to display the instructions issued in this regard on their notice board at the branches so that sick and disabled pensioners can make full use of these facilities, RBI added.