A heated altercation at an HDFC Bank branch in Kanpur, Uttar Pradesh, has sparked widespread debate after a video went viral on social media. The 43-second clip shows employee Aastha Singh in a tense exchange with a male customer, who turns out to be the husband of another bank staffer. On Tuesday, Singh broke her silence, calling for a thorough investigation into the incident that unfolded on January 6.
Speaking exclusively, Singh recounted how the confrontation began over routine handover procedures. ‘When joining or leaving a company, formalities take time,’ she explained. ‘As a cashier, handing over keys and completing basics isn’t instant.’ She noted that some organizations allow up to three months for such processes, but the departing employee demanded immediate relief.
The situation escalated when the husband stormed in, hurling casteist slurs and abusive language at Singh’s desk. ‘He asked what caste I belonged to and why I was arrogant,’ she revealed. ‘I called for a female constable because no woman should endure such behavior.’
In the video circulating on platforms like X, Singh stands from her seat, gesturing aggressively with her laptop toward the man. The brief one-minute spat ended quickly, but its online spread has amplified calls for accountability.
Singh insists the matter was minor but underscores the need for fairness. ‘I’m demanding an inquiry myself,’ she stated firmly. This episode highlights tensions in banking operations and the perils of personal disputes spilling into professional spaces. As investigations loom, the bank remains silent, leaving the public to weigh both sides.